| Issue ID | 1039470 |
| Internal NHTSA # | 10564149 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | C300 |
| Model Year | 2009 |
| File date | 10/02/14 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | My name is [xxx] and i have recently purchased a used mercedes c300 4matic sport. My wife and i have always wanted to own a mercedes for its reliability, outstanding performance and service. One evening my wife and i went grocery shopping and after coming back in to the car we ended up being stranded for several hours waiting for an emergency roadside service to find out what the problem was. We initially thought it would simply require a jump start and never expected the car to have a major problem because we always maintain our cars. We had no choice but to tow the car to the mercedes dealership in huntington, new york. Let me remind you that the car is only 5 years old, and has under 45,000 miles so it? S still young, and never has been in any accidents. The next day a mechanic from the dealership called me and informed me that the problem is the steering lock module which needs to be changed and the total cost is $1,200. I was absolutely shocked because i never expected a car this prestigious to have problems like this. I think is unfair, extortionate and unethical for mercedes to charge their customers for a technical fault that clearly requires a recall. After some extensive research i came to find that this is a common technical error that to my surprise still has not been put as a recall. A lot of mercedes owners have had the same problem which is simply unethical and unjustified. A prestigious car like mercedes shouldn't let a technical fault like this occur because of the precise detailed attention they put on each and every car they manufacture. Even if the problem does exist mercedes should have a recall on the issue and not let its customers pay for mercedes? Fault. Which is why i am seriously considering taking this case further and filing legal suit. I have arranged an appointment with my lawyer on friday to speak further about this. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 44500 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PLAINVIEW, NY |
| VIN pattern | WDDGF81X49RXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |